At SARMAD, we take pride in offering fine oriental perfumes, premium oud, authentic bukhoor, and special occasion sets. Your satisfaction is our priority, and we aim to make your shopping experience simple and transparent.

Due to hygiene and safety standards for fragrance products, items must be unopened, unused, and in their original packaging with all seals intact to qualify for a return. You may initiate a return request within seven days of receiving your package. Custom occasion sets or unsealed perfume bottles cannot be returned unless damaged or incorrect.

If your package arrives damaged, defective, or contains the wrong product, please contact our customer support team within forty eight hours of delivery. Kindly provide clear photo or video proof of the issue. We will inspect the details and arrange a replacement or full refund promptly at no additional cost to you.

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using your original payment method within seven to ten business days. Shipping fees are non refundable, except in cases where the return is due to our error.

If you wish to exchange an unopened item for a different fragrance or incense product, please contact us. Exchanges depend on product availability, and additional shipping fees may apply.